FAQs
Welcome to the messMelt FAQ page! Here you'll find answers to our most commonly asked questions about our Cloth Stain Remover Spray, orders, shipping, and more. If you can't find what you're looking for, please don't hesitate to Contact Us.
1. About messMelt & Our Product
What is messMelt?
messMelt is a powerful Cloth Stain Remover Spray designed to tackle a wide range of common stains on your garments and fabrics, restoring them to their pristine condition. It's the quick and effective solution for life's little spills!
How does messMelt work?
Our unique formula penetrates fabric fibres to break down and lift away stains. Simply spray, let it sit for a moment, and then gently blot or wash as directed.
What types of stains can messMelt remove?
messMelt is highly effective on many common stains, including food and drink spills (coffee, wine, grease), dirt, makeup, and more. For best results, treat stains as soon as possible.
Is messMelt safe for all fabrics?
messMelt is safe for most colourfast, washable fabrics. We always recommend patch-testing on an inconspicuous area of your garment first, especially for delicate or brightly coloured items, to ensure colourfastness. Do not use on silk, suede, or dry-clean only fabrics unless specifically stated otherwise on the product label.
Is messMelt environmentally friendly / cruelty-free?
Yes, messMelt is formulated with biodegradable ingredients and is not tested on animals.
2. Ordering & Payment
How do I place an order?
Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. We also accept payments through PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's been placed?
We process orders quickly! If you need to change or cancel, please Contact Us immediately. We will do our best to accommodate your request, but cannot guarantee changes once an order has entered the packing or shipping phase.
Do you offer bulk discounts?
For bulk purchase enquiries, please Contact Us directly to discuss your needs.
3. Shipping & Delivery
Where do you ship?
We currently ship to all addresses within Australia.
What are your shipping options and costs?
We offer Free Standard Shipping on all orders within Australia.
Standard Delivery: 7-10 business days.
First priority shipping: 6 - 8 business days (additional charges apply, calculated at checkout).
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your parcel's progress.
What if my order is delayed or lost?
If your order has not arrived within the estimated delivery time, please check your tracking information. If there's no update or you suspect it's lost, please Contact Us with your order number, and we'll investigate for you.
Do you ship internationally?
Currently, messMelt only ships within Australia from this website. For international enquiries, please Contact Us.
4. Returns & Refunds
What is your return policy?
We want you to be happy with your messMelt purchase. Please refer to our detailed Returns & Refunds Policy for comprehensive information on eligibility, how to initiate a return, and refund processing.
My product arrived damaged, what should I do?
In the unlikely event that your messMelt product arrives damaged or faulty, please Contact Us immediately with your order number and clear photos of the damage. We will arrange a replacement or refund according to our policy.
5. Website & Account
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to view your order history, save your shipping details for faster checkout, and manage your preferences.
I forgot my password, what do I do?
On the login page, click "Forgot Password" and follow the instructions to reset it.
Is my personal information safe?
Yes, we take your privacy seriously. All personal information is handled in accordance with our Privacy Policy. We use secure encryption to protect your data.
6. Contacting Us
How can I contact customer service?
You can reach us via our Contact Us page, which includes options for email and potentially phone.
What are your customer service hours?
Our customer service team is available Monday - Friday, 9:00 AM - 5:00 PM AEST. We aim to respond to all email inquiries within 1 business day.